Customer Relationship: Crafty Syntax Live Help

Crafty Syntax Live Help (CSLH) is an open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Crafty Syntax includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used.
Crafty Syntax Live Help is free and is progammed in PHP with Mysql for the datatabase. Other highlighted features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, Customizable graphics, and multiple operators. runs on your server and is open source GPL, which, to the layperson, means "open source" and carries no price tag or licensing costs of any kind.

Live help from different vendors is, of course, nothing new to the world of e-commerce. We've all seen it on all kinds of sites. The need for customer interaction to help answer questions and/or facilitate sales has been well known since the dawn of the e-commerce era. Unfortunately, though, robust systems that properly allow for the management and control of live help chat sessions have often been out of reach for SMB's (and those without the budget to spend on glitzy managed systems).

CSLH is essentially made up of two core components:

1. the management interface that manages the live help (chat session) interactions and
   
2. the end user interface, where the consumers type for chat. 

The management interface is a powerful feature rich dashboard that among its myriad features provides for multiple chat session interactions, user tracking and reporting.
The end user interface is the chat window that can also include a tab for a user driven self-help Q&A (only if you've enabled that option and populated the Q&A content).

Some of the customer support features are:

• Unlimited operators, departments, and users
• Live Support with visitors on your site in real time
• Proactive chat invites
• Typing Preview to see what is being typed as it is being typed
• Chat Transcripts and Logging
• page and referer Tracking
• Canned Messages

 Contact Us for a live demo of Crafty Syntax Live Help Center