Customer Relationship: OsTickets

osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it\'s completely free.

osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online.


osTicket Basic features:
  • Supports aliases with perl gateway
  • Supports pop3 login with optional crontab.
  • Uses Perl gateway, PHP backend, and MySQL database
  • Handles unlimited emails
  • Admin/Supporter/User panels
  • Email Intervals to prevent autoresponder loops
  • Max Allowed to limit maximum tickets user can have opened
  • Filters to remove messages in replies
  • Accept attachments and limit size

    • Administration Features:
  • Completely delete tickets from database
  • Create categories (departments)
  • Create Represenatives (Supporters)
  • Define groups
  • Edit or disable response messages
  • Email alerts compatible with pagers
  • and much more...

    • Supporter Features
  • View only tickets in departments you have access to
  • Can not delete tickets

    • User Features
  • Login with email and any ticket # assigned to you
  • View all tickets sent from that email
  • and much more...


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